Contact support
Email info@tasktrail.co.uk for technical help with the Employee Clock app.
Please include your organisation name, the email address used for TaskTrail, your phone model, and a short description of what happened. Screenshots are helpful when they do not contain confidential work or customer information. Never send your password.
For changes to your employment details, work assignments, timesheets or leave records, contact your employer or TaskTrail administrator first.
Signing in
Employee accounts are created by the organisation using TaskTrail. Use the email address from your invitation and the password you set for that account.
- If your password is not accepted, use Forgot password? on the sign-in screen.
- If you have not received an invitation or your account is disabled, contact your employer or organisation administrator.
- Check that the phone has an internet connection before signing in.
Notifications and clock reminders
Notification permission is optional. Remote work alerts and on-device clock reminders can be managed from Settings → Notifications and Settings → Reminders in the app.
- On iPhone, also open the iOS Settings app, choose Notifications → TaskTrail Employee Clock, and allow notifications, sounds and the preferred alert types.
- Focus modes, Silent Mode and a paired Apple Watch can affect where an iPhone alert appears or sounds.
- Clock-in and clock-out reminders follow the selected workdays. Approved absence days are taken into account.
Working with a poor connection
After the app has loaded while online, supported clock and task changes can be queued during a temporary connection interruption. Reconnect to the internet and pull down to refresh so queued changes can synchronise.
Keep the app installed and do not clear its data while changes are still waiting to sync. The app shows the current connection and queued-change status.
Task photos
Camera and photo-library access are requested only when you choose to add task evidence. Photo uploads require an internet connection.
If access was declined, open the phone's Settings app, select TaskTrail Employee Clock, and enable the camera or photo permission you want to use.
Account and data
You can request permanent account deletion inside the signed-in app at Settings → Account → Delete account. The app explains which account-only data is removed and which employer-controlled records may need to be retained for legal or accounting obligations.
For privacy questions or a wider rights request, read the TaskTrail Privacy Policy or email privacy@tasktrail.co.uk.